RETURN POLICY

Order Cancellation

We provide a 24 hour cancellation period from the time that the order is placed. If you decide to cancel for whatever reason within the given timeframe you will be entitled to a full refund. 

What Items Can Be Returned?

Unhappy with your purchase? Returns are allowed! 

We design our apparel to help you look at your peak level, so if they're not working exactly right for you, we've got you covered. We provide you 7 days to take your purchases for a trial run, confidently knowing you can return any item for any valid reason (see below) within those 7 days. 

So go ahead, shop with confidence, and enjoy your 7-day, risk-free trial

  • ​The customer needs to pay all shipping fees during the return process. 
  • Product must be returned in package received, and in new condition to be returned.   
  • After an item has been returned, the full value of the payment will be refunded back onto the payment method used in the order. ​       
  • If the item arrives damaged, you are entitled to a return 
  • If the item arrives and doesn't match the product image, you are entitled to a return     
  • If the item arrives and does not fit, you may be entitled to a return depending on who the error falls on (If you ordered a size that arrives correctly but you didn't mean to order)

How Do I Return An Item?

Please follow this process for returning your parcel to us:

a) First, contact: vogueenjoy-admin@vogueenjoy.com

b) After we have confirmed your desire to return the item, please re-pack the item in its original packaging with labels and tags still attached.

c) Post your item to a given address. We advise the return goods by couriers like DHL, UPS, which would ensure reliability.

Also, we strongly recommend you send the products using a secured or tracking method, and that you retain your proof of postage.

d) As soon as we have your return, we will issue a full refund/exchange.

e) We’ll send you an email to confirm your return has been received and that your refund has been processed.

You can expect to receive your refund within 1 week of your package return.

* However, in many cases you will receive a refund more quickly.

 

We are not obligated to give you a refund until we receive the products or we receive evidence from you that supports that the returned the item/s are on route (such as a scanned copy of the post office receipt with date and time plainly visible, along with package tracking number).

*This time period includes the transit time for us to receive your return from the shipper, processing your return, and processing your refund request.